Archive for December 2019

Guarantees and Car Warranties, is There a Difference?

When shopping for an automobile, most buyers would suggest that purchasing one that has some type of guarantee is better. A guarantee is a promise that the car will be free from defects and the need for repairs. Guarantees are typically verbal assurances that the car will hold up and continue to be drivable for a reasonable while. 

What is a Car Warranty?

A car warranty is a formal written agreement that if anything happens to the automobile, such as a part defect etc. the shop will take care of it, no cost to the buyer. Car warranties contain guarantees inside of them, so in other words this promise is located within the official written arrangement. 

Warranties are written by the manufacturer or seller of the vehicle, detailing everything that will or will not be covered. It lets the buyer know how long the vehicle will be covered and under what circumstances. It explains the condition of the vehicle or the products used to create the vehicle. It then describes what will typically be done to correct the issue, such as repairing the part or vehicle or replacing them altogether. 

Warranties have become the normal practice in the US. Most buyers assume that there is some type of warranty when buying the automobile. It is understood that the language in the warranty may vary and should be read prior to the purchase. Sometimes the language in the warranty can be vague or deceptive. In cases like these the buyer can move forward legally, if they feel they have been taken advantage of. The Federal Trade Commission main judge when it comes to warranty directives in the US. 

Two Types of Warranties

There are two different types of warranties. Implied warranties is one kind of warranty and the other is called an express warranty. Assurances that are not written or spoken are implied. Established on the principle of “fair value for money spent” the implied reference comes into the picture. 

This principle is common law. The UCC supports these two forms of warranties. UCC stands for Uniform Commercial Code. When the product or service is sold, it is implied that the product will do what it is supposed to do. The seller is promising that the service will do what is expected. Pursuant to the law, the seller is making this claim, each time he/she sells a product. 

Expressed warranties are a little different. If a car salesman proclaims on television that the car will not break down for so many months or that the parts in the car are completely covered for half a year, than that is an express warranty. Or is there pamphlets being distributed saying all needed car repairs will be taken care of for free for 90 days, that is considered a 90 day warranty. It may not be formally written, however it will hold up in a court of law. 

Advertisements such as, auto repair guarantee Arlington, or no money out of your pocket for repairs Pittsburgh can both hold up just fine before a judge. A buyer always hope that the seller will be reasonable in situations like this. However, sometimes it doesn’t turn out that way, so it’s up to the buyer to know their rights. 

Claims made in commercials about the lifespan of a vehicle is normally taken seriously by the buyer. Including the functionality of the components on the inside of the automobile. Even the quality of the automobile and the parts therein should not be proclaimed by the seller, unless it is true.

3 Absolute “Musts” for Successful Automotive Sales

Starting any kind of business has its unique requirements. Just as you wouldn’t want to start a business in the clothing sector without clothes, it would not be wise for your tech startup to launch without a good IT services team. One industry that has seen a recent surge in popularity and profits is the automotive industry, even as dealerships are facing evolving competition. That being said, dealerships are poised to make sales with the right planning and tools. Here are three things that you will want to have in place before you launch your car dealership if automotive sales are your goal. 

Photo Credit: Pixabay


Location

The first thing that you will need if you are starting your automotive dealership is a location. While there are certain websites that appeal to customers looking for an easy way to purchase their vehicle online, it is worth noting that even those kinds of businesses need a place to store their inventory. Different cities have different requirements when it comes to what properties a car dealership can be established on. Because of this, it’s always a good idea to double-check with local ordinances before you purchase a property. It’s also a good idea to consider how close you are to your competitors when picking the right location. If you are the only dealer offering luxury vehicles in a specific area, it may be okay to occupy a space close to another dealership. On the other hand, you don’t want to be one of three used Honda dealers in the same two and a half-mile radius or you won’t make your sales goals.

Inventory

Once you have a location, you’ll need to have inventory. Remember that a full lot is much more appealing to customers than an empty one. If you’re looking for extra vehicles to pad your inventory or are just starting, it may be worth looking into salvage cars from an automotive auction. Especially if you have a team of mechanics at your dealership, these salvage cars can be rebuilt, retitled, and sold, too. A website like Auto Auction Mall makes it easy to find great used cars and salvage vehicles at an affordable price. Buying at an auction can help leave a greater amount of profit margin for you and your business, even on more popular makes and models. As a result, it’s worth considering making use of these options since it can help your dealership look fuller and offers you a good bang for your buck.

Photo Credit: Pixabay

Strong communication

While many people come to your dealership to see your wares in person, more and more customers reach out to you ahead of time via phone, email, and even text messaging. Automotive sales are thus becoming just as much about communication as they are salesmanship and pricing. As a result, having an omnichannel contact center solution, such as Bright Pattern’s contact center software, can help your sales agents use technology to their advantage. An omnichannel call center software solution gives you multiple channels to connect with potential customers, including voice, video, email, webchat, and SMS messaging. Bright Pattern also lets you leverage multiple forms of communication with a seamless solution that keeps customer records and other CRM data linked up with any communications. This connectivity allows you to enter into any in-person conversation with a customer equipped with the information you need, regardless of whether or not you were the dealer speaking with them previously.

While automotive sales are facing competition from businesses like Lyft and Uber, there are still plenty of ways to find success as a car dealer. By leveraging the tools at your disposal, like automotive auctions and advanced contact center software, you can build a sales team that meets its annual goals with ease and expertise.